Customer Service Representative – Dunboyne

About the role

The Customer Service Representative will be the first point of contact for clients of our Paving & Walling and KPRO businesses in Dunboyne. You will handle enquiries, resolve issues and provide detailed product information to ensure a high level of customer satisfaction.

Key responsibilities

• Respond promptly to customer enquiries via phone, email and in‑person.
• Handle and resolve complaints professionally and efficiently.
• Provide product specifications, availability and pricing for building materials.
• Process orders, returns and exchanges accurately.
• Maintain detailed records of interactions, transactions and feedback.
• Coordinate with internal departments to ensure timely delivery and order fulfilment.
• Assist in developing and implementing customer service policies and procedures.
• Follow up with customers to confirm issue resolution and satisfaction.

Required profile

• Excellent verbal and written communication skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Ability to multitask and manage time effectively in a fast‑paced environment.
• High attention to detail and accuracy.
• Customer‑oriented mindset with a passion for delivering exceptional service.

Required skills

• Proficiency with customer service software and databases.

What we offer

• Competitive salary and annual bonus.
• Twenty‑one days of annual leave.
• Training and development support.
• Sick pay scheme and employee assistance programme.
• Cycle‑to‑work scheme.
• Career progression opportunities.