Customer Success Executive

About the role

Alkimii is looking for a Customer Success Executive to be the first point of contact for hospitality teams using our SaaS platform. You will help hotels streamline operations, improve communication and create better workplaces.

Key responsibilities

• Respond to customer queries via phone and email promptly and courteously.
• Troubleshoot issues and guide users through solutions on the Alkimii platform.
• Maintain high service standards in every interaction.
• Collaborate with internal teams to continuously improve the customer experience.
• Help customers maximise the value of the platform by understanding their operational needs.

Required profile

• Previous experience in a customer‑facing or support role.
• Experience in hospitality or a strong interest in working with hospitality businesses.
• Organised, able to manage multiple conversations and priorities.
• Clear communicator who enjoys solving problems for people.
• Proactive, curious and eager to learn new technology.

Required skills

• Strong computer and technical skills.

What we offer

• Full‑time competitive salary.
• Clevercards employee benefits.
• Wellbeing programmes, learning and growth opportunities.
• Flexible working week.
• Work in a beautiful Skerries Harbour building with stunning sunsets.
• Quarterly team meet‑ups and an annual gathering.
• Employee referral programme.