Customer Support Administrator (Dublin)

About the role

We are seeking a Customer Support Administrator to join our Dublin office. In this role you will be the first point of contact for domestic and international customers, ensuring high‑quality service and supporting sales growth.

Key responsibilities

• Develop and maintain strong relationships with new and existing customers.
• Process purchase orders and enquiries received by phone and email.
• Identify upselling opportunities and promote the technical benefits of our products.
• Collaborate with client‑facing colleagues to deliver consistent customer service.
• Document, escalate and follow up on customer issues or trends.
• Produce weekly and monthly reports as required.

Required profile

• Proven experience in a similar customer‑service or support role, preferably within a multinational environment.
• Strong communication and organisational abilities.
• Proactive, flexible attitude with a focus on problem‑solving.
• Ability to quickly learn product information and convey benefits to customers.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Experience with an ERP system such as SAP

What we offer

• Opportunity to work in a specialised clean‑room and controlled‑environment industry.
• Collaborative team environment with room for professional development.