Data Center Technician – Data Center Ops

About the role

This position offers the chance to work in Amazon's cutting‑edge, high‑density data centers, supporting the global AWS infrastructure. The Data Center Technician is part of the Operations team and is responsible for maintaining and repairing data‑center hardware on a 24/7 shift schedule.

Key responsibilities

• Respond to and resolve assigned trouble tickets while meeting SLA targets.
• Serve as the first‑line point of contact for hardware troubleshooting and technical issues.
• Perform regular server hardware repairs, including drives, motherboards, and other components.
• Carry out routine network, server hardware, and operating‑system related repairs.
• Collaborate with cross‑functional teams and external vendors to complete scheduled work and upgrades.
• Engage with Smart Hands in EU regional POPs and participate in power & cooling events.
• Follow security and safety best practices and contribute to documentation and process improvements.

Required profile

• Hands‑on experience with data‑center hardware and troubleshooting.
• Ability to work in a shift‑based, 24 × 7 environment.
• Strong communication skills for interacting with internal engineers and external vendors.
• Commitment to safety, security, and operational excellence.

Required skills

• Server hardware repair
• Network hardware troubleshooting
• Operating system troubleshooting
• Basic knowledge of AWS infrastructure

What we offer

• Opportunity to work with cutting‑edge cloud technology.
• Collaborative environment with diverse engineering teams.
• Competitive benefits and career development within Amazon.