Deskside Engineer Level 1

About the role

We are looking for a Level 1 Deskside Engineer to join Auxilion’s IT support team in Dublin. You will work across multiple client sites, providing on‑site troubleshooting and support while covering for colleagues and assisting with project work.

Key responsibilities

• Resolve incidents in line with client processes and SLA requirements.
• Use ServiceNow or other ITSM tools to manage and update ticket queues.
• Track and report ICT assets, ensuring accurate hand‑over to relevant teams.
• Diagnose, reproduce and analyse end‑user problems and deliver effective solutions.
• Provide training and advice to users to optimise computer operation.

Required profile

• Minimum 1 year experience in a deskside or technical support role.
• Strong problem‑solving, troubleshooting and customer‑service abilities.
• Valid driving licence and own transport for travelling between sites.
• Excellent written and verbal communication skills.

Required skills

• MS Active Directory
• ServiceNow
• ITIL
• Asset Management
• ITSM ticketing tools
• Network fundamentals
• Server fundamentals

What we offer

• Exposure to a variety of client environments and technologies.
• Opportunities for professional growth within a supportive culture.