Executive Assistant – Student Helpdesk

About the role

The Student Helpdesk at Maynooth University provides a central point for student enquiries and supports a range of student‑focused initiatives. As an Executive Assistant you will be the first point of contact for students, handling queries across multiple channels while supporting the Helpdesk and wider Student Services team.

Key responsibilities

• Manage student enquiries via telephone, email, live chat and in‑person interactions.
• Provide day‑to‑day administrative support to the Helpdesk team and coordinate with the Senior Executive Assistant on workflow priorities.
• Assist in planning and delivering student‑focused projects and initiatives.
• Maintain accurate records of interactions and ensure confidentiality of student information.
• Collaborate with other university units to route non‑routine queries appropriately.

Required profile

• Strong commitment to delivering high‑quality student service in a dynamic environment.
• Excellent attention to detail, accuracy and ability to manage concurrent tasks.
• Demonstrated discretion and confidentiality when handling sensitive information.
• Empathy for the mission and ethos of Student Services.

Required skills

What we offer

• Competitive public‑sector salary range €32,530 – €48,930 per annum.
• Opportunity to work within a supportive university community.
• Professional development and exposure to a variety of student services initiatives.