Executive Response Case Manager

About the role

This hybrid position based in Dublin supports LinkedIn’s executive and brand reputation by monitoring public and social mentions, spotting emerging risk signals, and coordinating response actions. You will work closely with R&D, Legal, Communications, and Support teams to assess risk, recommend escalation pathways, and guide resolution strategies that protect member trust.

Key responsibilities

• Serve as the primary escalation contact, using a structured severity matrix to assess urgency and identify trends.
• Tri­age cases and route them to senior partners across Trust & Safety, Product, Legal, and other functions.
• Manage end‑to‑end resolution for moderate‑severity escalations and coordinate legal or data‑privacy escalations.
• Execute service‑recovery initiatives to restore relationships with members affected by disruptions.
• Apply privacy, security, and compliance regulations to complex case resolutions.
• Investigate potential compliance violations and provide actionable insights to Legal and Policy teams.
• Maintain up‑to‑date knowledge of evolving trust, safety, and social‑media compliance regulations.
• Coordinate incident response across internal stakeholders and external partners, ensuring timely, brand‑aligned communication.

Required profile

• Proven experience in case management, risk assessment, or incident response within a technology or social‑media environment.
• Strong ability to work with senior stakeholders across multiple functions.
• Solid understanding of data‑privacy laws, security standards, and compliance frameworks.
• Excellent judgment for prioritising and escalating high‑risk situations.

Required skills

What we offer

• Hybrid work model with flexibility to work from home and office.
• Opportunity to influence LinkedIn’s global reputation and member trust.
• Collaboration with cross‑functional leaders in R&D, Legal, Communications, and Support.