FaST Product Install Engineer

About the role

KLA is looking for engineers to join its installation team in Europe, working on new product deployment projects at customer sites. The engineer secures proper tool installation at KLA customer sites and completes all activities needed to ensure a KLA tool functions accurately, working in multicultural teams at advanced factories around the world.

Key responsibilities

• Hold pre-installation meetings with the customer to scope their unique requirements, create a plan of action and validate deliverables.
• Install the tool at the customer site to KLA specifications, including light source and optical integration, wafer handler robot integration and teaching, camera and collection optics alignment and calibration, system-level calibrations, performance, stability and cleanliness testing, and product wafer validation.
• Solve complex system issues using data analysis and a seven-step problem-solving methodology, and manage critical issues across customers and regions.
• After system testing, meet the customer to verify tool performance and approval.
• Manage customer satisfaction through pre-activity, routine update, escalation, post-activity and warranty meetings.
• Perform application testing to approve the operational quality of the tool.
• Provide new product installation training to worldwide customer support engineering.

Required profile

• Technical degree or diploma in engineering, mechanical, electrical or electronic engineering, or equivalent work experience.
• 2-3 years of semiconductor industry experience is a bonus.
• Knowledge of optical, mechanical, electronic, lithography, metrology and laser technology is desirable.
• Ability to work under pressure and to project deadlines, and availability to travel internationally, including to the United States.

Required skills

• Good technical and analytical skills, able to solve problems in software, electronic, optical, mechanical, electromechanical or electro-optical systems.
• Knowledge of computer theory and operating systems such as MS Windows.
• Good interpersonal and communication skills.