Front of House Receptionist

About the role

The Front of House Receptionist is the first point of contact for guests at the newly refurbished SpringHill Hotel. This full‑time position requires a friendly, energetic, and professional approach to ensure every guest enjoys a memorable stay.

Key responsibilities

• Check guests in and out efficiently while handling special requests.
• Manage bookings, enquiries, and up‑sell hotel services using promotions and incentives.
• Process cash, charge, float, and till procedures according to company policy.
• Resolve guest complaints promptly and allocate arrivals for the next day’s business.
• Provide local area information, including amenities and transport options.

Required profile

• Strong command of the English language.
• Previous experience in a reception role.
• Excellent customer‑service mindset and a welcoming personality.
• Ability to work flexible hours, including weekends, bank holidays, early and evening shifts.
• Comfortable in a fast‑paced, busy environment.

Required skills

• Basic computer skills.
• Working knowledge of the Hotsoft property management system (desirable).

What we offer

• Complimentary meals while on duty.
• On‑site complimentary parking.
• Discounted employee accommodation and friends‑and‑family rates.
• Employee referral and educational assistance programmes.