Front of House Receptionist

About the role

The Front of House Receptionist is the first point of contact for guests at the newly refurbished SpringHill Hotel. You will represent the Front of House department with a friendly, energetic, and professional demeanor, ensuring every guest enjoys a memorable stay.

Key responsibilities

• Check guests in and out efficiently while handling special requests.
• Manage arrivals, departures, and allocation of rooms for the next day’s business.
• Respond promptly to customer enquiries, bookings, and complaints.
• Promote hotel services through up‑selling, incentives, and promotions.
• Handle cash, charge, float, and till procedures according to company policy.
• Provide guests with information on local amenities and transport.

Required profile

• Strong command of English.
• Previous experience in a reception or front‑desk role.
• Ability to work flexible hours, including weekends, bank holidays, early and evening shifts.
• Comfortable in a fast‑paced, busy environment.

Required skills

• Basic computer proficiency.
• Working knowledge of Hotsoft (preferred).

What we offer

• Complimentary meals while on duty.
• Free on‑site parking.
• Discounted rates for employee accommodation, friends & family, and hotel dining.
• Employee referral and educational assistance programmes.