Front Office Receptionist / Guest Relations Associate

About the role

We are seeking a Front Office Receptionist / Guest Relations Associate to join the Front Office team at Sheen Falls Lodge in Kenmare, Co. Kerry. The role involves managing daily front‑desk operations, handling reservations, and delivering a warm, professional welcome to every guest.

Key responsibilities

• Provide a warm, professional welcome to all guests.
• Handle reservations, guest enquiries and correspondence efficiently.
• Ensure accurate billing and smooth check‑in/check‑out procedures.
• Maintain clear communication with colleagues and management.
• Uphold the highest standards of presentation, service and security.

Required profile

• 1–2 years of previous 4*/5* hotel front‑office experience.
• Fluent written and spoken English.
• Excellent communication, administrative and organisational skills.
• A genuine passion for delivering exceptional guest service.

Required skills

• Experience with Hotsoft (preferred).
• Experience with Tablepath (preferred).

What we offer

• Competitive salary.
• Meals on duty and employee parking.
• Full training and uniforms provided.
• Employee discounts at sister properties in Cork, Dublin and Wicklow.
• Recognition awards, free golf at Ring of Kerry Golf Club, and an on‑site gym.
• Cycle‑to‑work scheme, work‑anniversary rewards, birthday celebrations and referral bonus.