Front Office Receptionist (Part‑Time)

About the role

Join the front desk team at Crowne Plaza Dublin Blanchardstown as a Part‑Time Front Office Receptionist. You will be the first point of contact for guests in a fast‑paced, internationally branded hotel, ensuring a smooth and welcoming experience.

Key responsibilities

• Handle guest queries promptly and efficiently.
• Manage room allocation, including VIP and IHG One Rewards members.
• Update IHG One Rewards membership using the Holidex system.
• Collect daily tech cards and perform follow‑up calls to ensure guest satisfaction.
• Adhere to cash‑handling, billing, and security procedures.
• Liaise with housekeeping to fulfil guest requests.
• Promote special ICH promotions and participate in up‑sell programs.
• Answer telephone calls, take messages, and act as backup for the porter team.
• Maintain a clean and organised work area, take reservations, and complete AM/PM checklists.
• Assist team leaders with financial controls and reporting.

Required profile

• Minimum 6 months experience in a hotel front desk or similar fast‑paced environment.
• Flexible availability for varied days and hours.
• Ability to provide excellent customer service and handle multiple tasks simultaneously.
• Two successful references are required.

Required skills

• Proficiency with the Holidex reservation system.
• Familiarity with IHG One Rewards membership processes.

What we offer

• Free and secure onsite parking.
• Continuous training and development opportunities.
• IHG Rewards team membership for worldwide travel benefits.
• Friendly, professional work environment with flexible scheduling.
• Employee recognition schemes and career progression pathways.