Full‑Time Hotel Receptionist

About the role

Join the award‑winning Ballygarry Estate Hotel & Spa as the first friendly face guests encounter and the last voice they hear. You will create a welcoming atmosphere, provide accurate information, and ensure a smooth stay for every visitor.

Key responsibilities

• Greet guests with warmth and professionalism, delivering 4‑star service.
• Handle check‑ins, check‑outs, reservations, cancellations, and billing efficiently.
• Answer phone calls, emails, and guest inquiries promptly.
• Resolve guest concerns positively while maintaining confidentiality.
• Maintain an organized, tidy front‑desk environment.
• Assist with administrative tasks, restaurant bookings, and upselling hotel facilities.
• Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest journey.
• Stay informed about hotel promotions, policies, and safety protocols.

Required profile

• Fluent English with a friendly, approachable manner.
• Availability to work weekends and bank holidays.
• Full‑time commitment throughout the entire year; not suitable for students.

Required skills

What we offer

• Delicious meals on duty.
• Free parking.
• Employee Assistance Programme.
• Competitive salary.