Helpdesk Support Junior

About the role

We are looking for a motivated Junior Helpdesk Support professional to join our client’s IT team in Dublin. The role is hybrid, with two days per week on‑site, and offers the opportunity to develop technical troubleshooting skills while supporting a diverse user base.

Key responsibilities

• Diagnose and resolve customer technical issues promptly and effectively.
• Provide first‑line support for Android mobile devices and related services.
• Maintain and update the Service Desk management console, ensuring accurate incident and request records.
• Deliver timely responses to service requests and incident reports, meeting agreed service levels.
• Collaborate with technical and customer service teams through documentation, coaching, and knowledge sharing.
• Undertake ad‑hoc tasks as directed by senior staff.

Required profile

• Previous experience in an ICT helpdesk support role.
• Strong customer service orientation and communication skills.
• Eligibility to work in Ireland (valid Stamp 1G, Stamp 4, or Irish/British/EU passport).

Required skills

• Support of Android (Mobile) OS devices.
• Experience or certification with Omnissa Workspace One UEM.
• Experience or certification with Samsung Knox.