Hire Controller – Customer Service

About the role

As a Hire Controller you will be the main point of contact for customers of a leading equipment rental provider. You will build relationships, understand client needs and help them optimise their hire processes.

Key responsibilities

• Deliver best‑in‑class customer service across phone, email and web channels.
• Manage each hire order from initial enquiry through to post‑hire feedback.
• Use product knowledge to identify and maximise upselling opportunities.
• Maintain accurate records and ensure pricing aligns with company policies.
• Continuously improve the customer journey and service quality.

Required profile

• Proven experience in a customer‑service or inbound sales role.
• Experience in the hire or construction sector is advantageous.
• Strong communication, negotiation and influencing abilities.
• Ability to make decisions using judgment and company guidelines.
• Collaborative team player with a flexible and adaptable approach.

Required skills

What we offer

• Employment with a FTSE‑100 equipment rental leader.
• Flexible rewards package, generous holiday allowance (buy/sell option).
• Life assurance, retail discount scheme, employee recognition awards.
• Company pension scheme.