ICT Officer – Hybrid role in Newbridge

About the role

The ICT Officer will support the planning, delivery and administration of all ICT systems for Kare. Based in Newbridge with hybrid working, the role also involves travelling to sites across Co. Kildare, East Offaly and West Wicklow.

Key responsibilities

• Administer Windows Servers (2019/2022) and Windows 11 laptops, Microsoft Office and Sophos anti‑virus.
• Provide Level 3 troubleshooting for desktop hardware/software and mobile devices.
• Build, image and maintain new PCs, laptops and tablets.
• Manage mobile device security via Kare’s Mobile Device Management platform.
• Carry out daily ICT operations and complete operational checklists.
• Support existing business process automations.
• Assist the Assistive Technology Officer in deploying specialist apps for people with intellectual disabilities.
• Deliver remote technical support, training and advice to users working remotely.

Required profile

• Level 7 qualification in Computer Science or a related field.
• Minimum 3 years’ experience in a customer‑facing ICT or engineer support role.
• Eligibility to work in Ireland without sponsorship.
• Full Irish driver’s licence, own vehicle and reliable home broadband.
• Strong administrative, organisational and problem‑solving abilities.

Required skills

• Windows Server 2019/2022
• Windows 11
• Microsoft Office (Excel, Word, Copilot)
• Sophos anti‑virus
• Desktop hardware/software troubleshooting (Level 3)
• Mobile Device Management (MDM) platform
• PC/laptop/tablet imaging and maintenance
• Microsoft Azure
• Microsoft Intune
• Office 365
• Microsoft Forms, Flow, Power Automate and PowerApps
• Learning Management Systems (LMS)

What we offer

• Hybrid working with flexible hours.
• 28 days annual leave plus paid maternity/paternity leave.
• Federation of Voluntary Bodies pension scheme (Employer 7 % / Employee 5 %).
• Employee Assistance Programme and local discounts.
• Opportunities for personal development, professional growth and career progression.
• Salary on the Department of Health Consolidated Salary Scales (€36,470‑€56,018 per year).