Insurance Transformation Manager

About the role

PwC is hiring a Manager for its Insurance Consulting team in Dublin, Ireland, within the Customer and Business Transformation line of service. You will work hands-on on projects covering underwriting, claims, policy administration and distribution, helping insurers improve customer experience, operational efficiency and growth. You will lead cross-functional teams, manage project lifecycles and collaborate on solutions at the intersection of regulation and technology such as InsurTech, AI and cloud.

Key responsibilities

• Deliver projects across strategy, operating model design, customer experience, digital transformation, process improvement and organisational change, drawing on knowledge of underwriting, claims, policy administration, actuarial functions and distribution.
• Identify and pursue opportunities to add value for clients across the end-to-end insurance value chain.
• Gather and define detailed business requirements with actuaries, underwriters, claims teams, IT and distribution partners.
• Lead and motivate cross-functional project teams and maintain programme governance.
• Manage the full project lifecycle, from business case through design, implementation and post-deployment review.
• Communicate complex insurance and transformation concepts to C-suite executives, technical teams and client staff.
• Collaborate on solutions addressing regulatory change, digital disruption and emerging technologies, and stay up to date with global and regional trends.

Required profile

• 5 years of consulting experience delivering large-scale transformation programmes in insurance (life, non-life, reinsurance or specialty lines).
• Strong understanding of insurance customer journeys and improvement opportunities, ideally with technology solutions such as Salesforce.
• Background in insurance operations, digital transformation, operational excellence or strategy consulting.
• Excellent client management and communication skills, with presentation experience at senior leadership and board levels.
• Ideally: business process mapping, workshop facilitation, structured presentations in PowerPoint and analytics in Excel or insurance analytics tools.
• Certifications in Lean Six Sigma, Agile, PMI-PMP or BCS Business Analysis are advantageous; familiarity with core systems such as Salesforce and Guidewire is a plus.