IT Help Desk Technician – Dublin

About the role

We are looking for an IT Help Desk Technician to join our Dublin team, providing high‑quality technical support to internal staff across multiple office locations. The role combines on‑site assistance with remote ticket handling to ensure smooth operation of hardware, software and network services.

Key responsibilities

• Deliver on‑site IT support at our Dublin City Centre and Dun Laoghaire offices.
• Respond to help‑desk tickets via phone, email or support portal and resolve issues promptly.
• Troubleshoot hardware (PCs, printers) and software problems, including Windows OS and Microsoft Office.
• Manage user accounts, permissions and groups in Local Active Directory and Microsoft Entra.
• Perform system updates, antivirus scans and patch management.
• Escalate complex incidents to higher‑tier teams and document solutions in the knowledge base.
• Set up new workstations, user profiles and access credentials.
• Provide VPN, Wi‑Fi and remote‑access support and educate users on IT policies.
• Offer ad‑hoc and project‑based support to our Galway and Cork locations as needed.

Required profile

• 1–2 years of experience in IT support or customer‑service environments.
• Familiarity with Windows operating systems, Microsoft Office and basic networking concepts.
• Bachelor’s degree in IT, Computer Science or related field (preferred but not mandatory).
• Relevant certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals or ITIL Foundation are a plus.

Required skills

• Windows OS
• Microsoft Office
• Basic networking
• Active Directory
• Microsoft Entra
• Hardware and printer troubleshooting
• VPN and Wi‑Fi configuration
• Remote‑access support
• Patch management and antivirus scanning
• Ticketing/help‑desk systems

What we offer

• Competitive salary package
• Hybrid working options
• Work‑life balance and travel‑saver ticket benefits
• Career development, in‑house training and mentoring
• Company events and educational courses for CPD
• Access to the global Moore network of over 30,000 professionals