IT Operator

About the role

Join the National Lottery’s IT Operations team and play a pivotal role in keeping the gaming platforms, retail network, and business systems running securely and reliably. You will monitor performance, resolve incidents, and ensure service level agreements are consistently met in a fast‑paced 24/7 environment.

Key responsibilities

• Maintain service availability of at least 99.6% across all regulated systems.
• Monitor and manage the Intralot suite, retailer and interactive channels, networks, databases and hardware.
• Handle incident, change and user‑access management following ITIL processes.
• Perform daily draw processing activities alongside PLI personnel.
• Maintain accurate operations documentation and perform retailer estate management tasks.

Required profile

• 1–2 years of incident management experience using ITIL fundamentals.
• Experience with application or network management tools and automated scheduling packages.
• Good knowledge of IT security procedures and ability to work with them.
• Strong analytical, organisational and communication skills.

Required skills

• ITIL incident management
• Application and network management tools
• Automated scheduling software
• IT security systems
• Microsoft Excel
• Active Directory user management

What we offer

• Full range of leave entitlements supporting work‑life balance.
• Discounted gym membership and eye‑care benefits.
• On‑site role in a modern City Centre office with 24/7 shift rota.