IT Service Desk Engineer – End‑User Support

About the role

Our client is looking for an experienced IT Service Desk Engineer to join their internal IT team on a permanent basis. The role will provide first‑ and second‑line support to end‑users across several locations, ensuring reliable operation of core systems and services.

Key responsibilities

• Deliver first‑ and second‑line technical support for users, meeting agreed service‑level targets.
• Manage, prioritize and resolve incidents and service requests via the IT Service Desk.
• Administer Microsoft 365 services, including Exchange Online, Azure AD and on‑premise Active Directory.
• Configure, deploy and maintain end‑user hardware, software and peripherals according to company standards.
• Manage endpoint devices through Microsoft Intune, handling enrollment, configuration and compliance.
• Support Windows desktop environments, email, printers and business applications.
• Assist with SharePoint Online, OneDrive and other collaboration platforms.
• Maintain technical documentation, user guides and operational procedures.
• Provision and support mobile devices on iOS and Android.
• Contribute to continuous‑improvement initiatives and backup/BC processes.

Required profile

• Minimum 3 years of experience in an IT Service Desk, Desktop Support or IT Support Engineer role.
• Strong background supporting Microsoft Windows desktop environments.
• Hands‑on experience with Active Directory and Azure Active Directory (hybrid environments a plus).
• Proven experience administering Microsoft Intune.
• Good knowledge of Microsoft 365, Exchange Online and Office applications.
• Understanding of TCP/IP networking fundamentals and basic troubleshooting.
• Excellent analytical and problem‑solving abilities with strong communication skills.

Required skills

• Microsoft 365
• Exchange Online
• Azure Active Directory
• Active Directory
• Microsoft Intune
• Windows desktop support
• SharePoint Online
• OneDrive
• TCP/IP networking
• PowerShell scripting
• iOS and Android device management
• Hardware, software and printer support
• Backup and recovery technologies