IT Support Engineer – Galway

About the role

We are looking for an IT Support Engineer to join our modern Galway campus. You will provide first‑line technical assistance to end users, manage IT assets and help maintain a secure and reliable technology environment.

Key responsibilities

• Provide technical support for PCs, peripheral devices and Microsoft 365 applications.
• Troubleshoot hardware, software and connectivity issues.
• Deploy, maintain and record IT equipment and hardware assets.
• Assist with employee onboarding/off‑boarding and technology setup.
• Support servers, networking equipment and on‑site OT device security.
• Uphold cyber‑security best practices and contribute to local and enterprise IT projects.
• Occasional travel to Shannon and after‑hours support as needed.

Required profile

• Minimum 3 years of experience in an IT support role.
• Strong verbal and written English communication skills.
• Ability to work independently and as part of a collaborative team.
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate) are a plus.

Required skills

• PC hardware and peripheral troubleshooting.
• Microsoft 365 administration and support.
• Server maintenance and basic administration.
• Network troubleshooting and configuration.
• Implementation of cyber‑security best practices.
• OT device security awareness.
• Hardware asset management.

What we offer

• Salary up to €45,000 per year, dependent on experience.
• Permanent, on‑site role with structured training and clear career progression.
• Opportunities for professional development within a supportive IT team.