IT Support Engineer (Level 2) – Dublin

About the role

Our client in Dublin City Centre is looking for a Level 2 IT Support Engineer to join a growing team. This permanent, fully‑onsite position will maintain and support a Microsoft‑based environment, providing advanced technical assistance to end‑users.

Key responsibilities

• Provide Level 2 support for desktops, laptops, mobile devices and remote users.
• Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive and Exchange Online.
• Administer Azure, Entra ID, Intune, MFA and user access management.
• Troubleshoot Windows 10/11, networking, VPN, printers and hardware issues.
• Assist with server support, Active Directory, patching and backups.
• Support cybersecurity, endpoint protection and compliance standards.
• Participate in IT projects, upgrades and continuous‑improvement initiatives.

Required profile

• Proven experience supporting Microsoft 365 and Azure environments.
• Strong knowledge of Windows desktop support and troubleshooting.
• Experience with Intune/Endpoint Manager and Entra ID.
• Understanding of networking fundamentals such as DNS, DHCP, VPN and TCP/IP.
• IT qualification or equivalent experience; Microsoft certifications are a plus.
• Experience in a legal or professional services environment is desirable.

Required skills

• Microsoft 365
• Azure
• Entra ID
• Intune (Endpoint Manager)
• Multi‑Factor Authentication (MFA)
• Windows 10/11
• DNS
• DHCP
• VPN
• TCP/IP
• Active Directory
• Server support
• Patching
• Backups
• Cybersecurity
• Endpoint protection
• Outlook
• Teams
• SharePoint
• OneDrive
• Exchange Online