Level 2 IT Support Engineer

About the role

We are seeking a skilled Level 2 IT Support Engineer to join our client’s growing IT support team in Ireland. The role involves delivering advanced technical assistance to business customers both remotely and on‑site, ensuring swift resolution and a high‑quality customer experience.

Key responsibilities

• Provide Level 2 technical support to clients remotely and on‑site.
• Troubleshoot and resolve hardware, software, and network‑related issues.
• Support Microsoft Windows operating systems and Microsoft 365 environments.
• Administer Active Directory users, groups and permissions.
• Diagnose and resolve endpoint and device issues.
• Escalate complex problems when necessary.
• Maintain accurate documentation and update support tickets.
• Deliver exceptional customer service while meeting agreed service levels.
• Travel to client sites to provide hands‑on technical support as required.

Required profile

• 2‑3 years of experience in an IT Support or Helpdesk role.
• Strong commercial experience supporting Microsoft technologies.
• Hands‑on experience with Windows 10/11, Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint) and Active Directory.
• Experience delivering both remote and on‑site support.
• Good understanding of networking concepts such as TCP/IP, DNS and VPN.
• Familiarity with endpoint management tools and IT ticketing systems.
• Knowledge of ITIL processes is a plus.
• Excellent communication, analytical and problem‑solving abilities.
• Full clean driving licence, own vehicle and willingness to travel across Ireland.
• Based in Ireland and flexible to work occasional evenings or weekends.

Required skills

• Microsoft Windows 10/11
• Microsoft 365 (Exchange Online, Outlook, Teams, OneDrive, SharePoint)
• Active Directory
• Microsoft Entra ID (Azure AD)
• Endpoint management tools
• IT ticketing systems
• TCP/IP, DNS, VPN
• ITIL processes (advantage)

What we offer

• Competitive salary.
• Professional development and Microsoft certification support.
• Exposure to a wide range of Microsoft technologies and client environments.
• Supportive team culture.
• Excellent opportunities for career progression.