Medical Secretary

About the role

Medserv is seeking a Medical Secretary to join its Remote Practice Management team in Athlone. The role involves supporting consultant clients and ensuring patients receive a seamless experience throughout their healthcare journey.

Key responsibilities

• Answer a high volume of calls from patients, consultants, hospital staff and secretaries.
• Schedule and coordinate consultant clinics.
• Process medical dictation and correspondence.
• Handle patient and client enquiries professionally.
• Take payments and respond to billing‑related questions.
• Upload and maintain accurate patient data in the Practice Management system.
• Manage internal and external email communications.
• Build strong relationships with consultants and deliver exceptional client service.
• Participate in weekly team meetings and continuous‑improvement initiatives.
• Support onboarding and training of new team members when required.
• Assist with additional projects and administrative tasks as the business grows.

Required profile

• Excellent organisational abilities, with experience managing tasks, priorities, deadlines and appointments.
• Strong attention to detail for accurate data entry and record keeping.
• Effective written and verbal communication skills.
• Professional experience interacting with customers, patients, colleagues and stakeholders.
• Proven ability to handle telephone calls, emails and customer enquiries.
• Customer‑service mindset, remaining calm and helpful under pressure.
• Ability to manage multiple tasks in a fast‑paced environment, both independently and as part of a team.
• Experience handling confidential or sensitive information appropriately.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel

What we offer

• Competitive salary of approximately €29,500 per year.
• Permanent contract with a hybrid working option after one year of service.
• Opportunities for professional development within a leading medical billing and practice management company.