Receptionist

About the role

We are looking for a friendly and professional Receptionist to be the first point of contact for visitors, callers and staff at our Dublin office. The role involves managing the front‑desk, handling communications and supporting the smooth operation of the service.

Key responsibilities

• Answer phones promptly and professionally, taking accurate messages and forwarding them to the appropriate person.
• Welcome visitors and callers, ensuring a courteous and helpful first impression.
• Manage incoming and outgoing mail, parcels and deliveries, logging and distributing them correctly.
• Arrange taxis, couriers and other transport services for staff, maintaining a record log.
• Maintain the reception area clean, tidy and presentable at all times.
• Order and control stationery supplies for the office.
• Organise recycling and shredding activities.
• Attend team, divisional and agency meetings as required.
• Collaborate closely with other Focus Ireland services to support overall objectives.
• Undertake any additional duties assigned by the manager or divisional head.

Required profile

• Previous experience in a similar receptionist or front‑desk role.
• Excellent organisational, interpersonal and communication skills.
• Ability to use initiative, anticipate problems and generate solutions.
• Strong multitasking ability and capacity to prioritise competing demands.
• Consistent delivery of high‑level customer care.
• Desirable: experience or knowledge of working within an NGO or homeless sector.

Required skills

• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Experienced in using Outlook for email and calendar management.