Scaled Customer Success Manager, French

About the role

Notion is looking for a Scaled Customer Success Manager who speaks French to manage a large portfolio of EMEA customers. You will help customers adopt Notion through tailored consultations, trainings, and outreach programs while working closely with sales partners.

Key responsibilities

• Manage a large portfolio of French‑speaking customers across EMEA.
• Onboard and expand the customer base with customized Notion consultations, trainings, and assistant programs.
• Design and execute at‑scale outreach campaigns to drive adoption.
• Collaborate with sales teams to ensure strong product adoption.
• Act as an in‑house product ambassador, helping customers maximize ROI.
• Identify strategic accounts for seat expansion and increased monthly active users.
• Proactively engage customers who are under‑utilizing Notion and create action plans.
• Provide insights to influence Notion’s overall growth strategy.

Required profile

• 3+ years of experience at a fast‑growing software company.
• Proven success in a Customer Success or Account Management role.
• Fluent French speaker.
• Experience managing a large volume of accounts.
• Strong intrinsic motivation to perform at a high level and contribute to a team.
• Growth‑mindset orientation.

Required skills