ServiceNow Administrator – Hybrid, Dublin

About the role

Our Dublin‑based client is seeking a ServiceNow Administrator to join a dynamic IT team on a permanent, hybrid basis. You will be responsible for the day‑to‑day operation, configuration and continuous improvement of the ServiceNow platform, ensuring it meets business needs securely and reliably.

Key responsibilities

• Administer and configure core ITSM modules such as Incident, Problem, Change and Request Management.
• Manage user access, roles and group structures to maintain governance and security.
• Monitor platform performance, resolve technical issues and coordinate upgrades and patches.
• Design, build and maintain workflows, automation rules, UI policies and service catalog items.
• Support the Configuration Management Database (CMDB) and asset lifecycle processes.
• Create and maintain operational reports, dashboards and automated data extracts.
• Collaborate with technical stakeholders to identify optimisation opportunities.
• Produce comprehensive technical and process documentation and provide user training and support.

Required profile

• Minimum 2 years of hands‑on ServiceNow administration experience.
• Current ServiceNow Certified System Administrator accreditation.
• Strong understanding of IT Service Management frameworks.
• Ability to work independently while contributing to a collaborative, cross‑functional team.

Required skills

• ServiceNow platform administration
• ServiceNow Studio and Flow Designer
• Foundational ServiceNow scripting
• Performance Analytics and reporting
• CMDB configuration and asset lifecycle management