Storehouse Assistant – Visitor Experience

About the role

Join the Visitor Experience team at the Guinness Storehouse and act as a brand ambassador, delivering memorable moments to guests from around the world. You will guide visitors through immersive Guinness experiences, ensure a welcoming atmosphere, and uphold the highest service standards.

Key responsibilities

• Provide exceptional customer service and create memorable visitor experiences.
• Welcome guests, answer questions, and assist throughout their visit.
• Guide visitors through tasting, pouring and other immersive Guinness experiences.
• Deliver engaging presentations and orientations with confidence.
• Represent the Guinness brand proudly and follow responsible alcohol service guidelines.
• Maintain a safe, clean and inclusive environment for guests and colleagues.
• Collaborate with teammates to create magical moments for every guest.

Required profile

• At least one year of experience in a customer‑facing hospitality, tourism, bar or service environment.
• Strong communication skills and confidence engaging with large groups.
• Experience in public speaking, entertaining, presenting or performing.
• Fluency in English; additional languages are a plus.

Required skills

What we offer

• Exposure to one of the world’s most iconic brands.
• Opportunity to develop hospitality and presentation skills.
• 12‑month fixed‑term contract with a salary of €31,824.02 plus a €2,035 flex allowance.
• Work within a passionate team dedicated to premium visitor experiences.