Team Leader

About the role

As a Team Leader at Costa Coffee, you will develop essential leadership skills while gaining hands‑on experience in a vibrant coffee shop environment. This role is designed as a stepping‑stone toward store management or regional responsibilities, with full support from experienced mentors.

Key responsibilities

• Supervise daily store operations and ensure high standards of service.
• Coach and develop team members to deliver excellent customer experiences.
• Manage stock levels, cash handling, and health‑and‑safety compliance.
• Maintain a clean, welcoming environment for customers and staff.
• Assist in scheduling and shift planning to meet business needs.

Required profile

• Enthusiastic attitude with a passion for coffee and hospitality.
• Strong communication and interpersonal abilities.
• Ability to lead, motivate and support a diverse team.
• Reliability, punctuality and a customer‑first mindset.

Required skills

What we offer

• Complimentary handcrafted coffee on every shift.
• Employee discounts across all Costa locations.
• Ongoing training and leadership development programmes.
• Clear pathway to store manager and further career progression.
• Supportive, people‑focused work culture in a busy shopping district.