Team Leader – Store Supervisor

About the role

As a Team Leader at our newly renovated store, you will be the first point of contact for both customers and staff. This role is designed as a stepping‑stone to store management, offering hands‑on leadership experience in a vibrant coffee‑shop environment.

Key responsibilities

• Oversee daily store operations, ensuring high standards of service and product quality.
• Lead, coach, and motivate a team of baristas and support staff.
• Manage shift schedules, stock levels, and cash handling procedures.
• Address customer inquiries and resolve issues promptly.
• Maintain a clean, safe, and welcoming store atmosphere.

Required profile

• Strong interpersonal skills with a people‑first attitude.
• Ability to work flexible hours, including weekends and holidays.
• Passion for coffee culture and delivering excellent customer experiences.
• Demonstrated reliability and a proactive approach to problem‑solving.

Required skills

• Basic cash handling and point‑of‑sale operation.
• Ability to follow health and safety guidelines.

What we offer

• Complimentary handcrafted coffee on every shift.
• Employee discounts at all Costa locations.
• Ongoing training and leadership development programmes.
• Clear progression pathway to Store Manager and beyond.
• Free on‑site parking and a supportive, people‑focused work culture.