Technical Support Engineer - Spanish speaking

About the role

Salesforce is looking for a Technical Support Engineer who is fluent in Spanish (or Italian) to join its fast‑growing Technical Support team in Dublin. You will be the first point of contact when customers need immediate technical assistance, delivering friendly, expert help while troubleshooting complex issues on the Salesforce platform.

Key responsibilities

• Own the end‑to‑end customer support experience, from initial contact to resolution.
• Provide prompt, detailed analysis of technical challenges and business issues.
• Troubleshoot integrations and customisations using Apex, Visualforce, Lightning Web Components and standard Salesforce functionality.
• Create and maintain knowledge‑base articles for internal and external audiences.
• Collaborate with teammates and other departments to improve team efficiency and spirit.

Required profile

• Strong customer‑facing attitude with excellent written and verbal communication in English and Spanish (or Italian).
• Degree or diploma in Computing/STEM or equivalent experience.
• Ability to prioritise, multitask and work well under pressure.
• Proactive problem‑solver with natural curiosity and a team‑player mindset.

Required skills

• Apex, Visualforce, Lightning Web Components, standard Salesforce functionalities.
• Programming languages: Java, PHP, Python, Ruby.NET, JavaScript, Perl.
• Web technologies: HTML, JavaScript, XML, APIs.
• Database concepts and SQL.