Telesales & Customer Service Agent

About the role

We are looking for a motivated Telesales & Customer Service Agent to join our Value Centre in Little Island, Cork. This permanent, full‑time position offers a hybrid work model, allowing you to combine office presence with remote work.

Key responsibilities

• Serve as the first point of contact for customers via phone.
• Accurately enter sales orders into the computer system.
• Promote products and drive sales through knowledgeable conversations.
• Provide up‑to‑date information on product availability.
• Deliver a high standard of customer service and resolve enquiries promptly.

Required profile

• Strong attention to detail and numerical accuracy.
• Excellent interpersonal and telephone communication skills.
• Friendly, self‑motivated attitude with the ability to meet deadlines.
• Ability to work both independently and as part of a team.
• Relevant experience in retail, foodservice, sales or customer service is an advantage.

Required skills

• Proficiency with Microsoft Office.
• Good keyboard typing speed.

What we offer

• Permanent employment with a competitive benefits package.
• Hybrid remote work flexibility.
• Opportunities for development within a leading food distribution company.