Tier 2 Technical Care Associate (French speaker)

About the role

Amazon Leo is building a global broadband network using low‑Earth‑orbit satellites. As a Tier 2 Technical Care Associate you will provide advanced technical assistance to Amazon Leo customers, ensuring fast, reliable connectivity and a positive experience.

Key responsibilities

• Receive and manage escalations from Tier 1 support via phone, email and chat.
• Deliver detailed technical troubleshooting and resolutions while maintaining account security.
• Collaborate with other support teams to resolve complex issues.
• Document steps and solutions in clear, repeatable formats.
• Identify trends in customer problems and suggest process improvements.
• Contribute to knowledge‑base articles and team documentation.
• Stay up‑to‑date with new Amazon Leo products and features.

Required profile

• Excellent listening skills and ability to communicate professionally in German, French and English.
• Adaptable, quick learner, critical thinker who can handle ambiguity and change.
• Willingness to work rotating shifts, including early mornings, evenings, overnights, weekends and public holidays.
• Eligibility to access export‑controlled information as required.

Required skills