Customer Service Representative – Dunboyne

About the role

Join the Paving & Walling and KPRO teams as the first point of contact for customers across Ireland and the UK. You will handle enquiries, resolve issues and ensure a high‑quality experience for users of our premium paving, walling, render and mortar products.

Key responsibilities

• Respond promptly to customer inquiries via phone, email and face‑to‑face.
• Investigate and resolve complaints with professionalism and efficiency.
• Provide detailed product information, including specifications, availability and pricing.
• Process orders, returns and exchanges accurately.
• Maintain comprehensive records of interactions, transactions and feedback.
• Coordinate with internal departments to guarantee timely delivery and order fulfilment.
• Support the development and implementation of customer‑service policies.
• Follow up with customers to confirm issue resolution and satisfaction.

Required profile

• Excellent verbal and written communication skills.
• Strong problem‑solving and conflict‑resolution abilities.
• Ability to multitask and manage time in a fast‑paced environment.
• High attention to detail and accuracy.
• Customer‑oriented mindset with a passion for service excellence.

Required skills

• Proficiency with customer‑service software and databases (specific tools not listed).

What we offer

• Competitive salary and annual bonus.
• Twenty‑one days of annual leave.
• Training and development support.
• Sick pay scheme, employee assistance programme and cycle‑to‑work scheme.
• Clear career progression opportunities.