Desktop Administrator

About the role

Ryanair Labs, the technology arm of Ryanair, is looking for a Desktop Administrator to join its Infrastructure team. Based in the Airside Building, you will support a fast‑growing, multi‑site environment and help ensure a reliable desktop experience for thousands of users.

Key responsibilities

• Maintain and plan the company’s desktop environment, monitoring performance and recommending improvements.
• Evaluate and deploy application updates and software patches.
• Configure Office 365 for end‑users and manage hardware imaging.
• Provide first‑line support, triaging issues across user, PC, network or application layers.
• Manage ticket queues to meet SLA targets.
• Install and troubleshoot network printers.
• Administer SCCM, including peer caching and patch roll‑out.
• Maintain ManageEngine ADSS and support mobile devices (iPad, iPhone, Android).
• Track inventory through the full asset‑management lifecycle.

Required profile

• Minimum 3 years of hands‑on desktop support in a busy IT environment.
• Proven experience with SCCM configuration and patch deployment.
• Familiarity with ManageEngine ADSS is desirable.
• Strong diagnostic skills for remote and on‑site PC issues.
• Excellent communication and documentation abilities.

Required skills

• Active Directory
• Windows 10/11
• Microsoft 365 / Office 365
• SCCM (including Peer Caching)
• ManageEngine ADSS
• Citrix
• Printing solutions
• Symantec Antivirus
• VPN
• Mobile device support (iOS, Android)

What we offer

• Competitive salary
• Discounted and unlimited travel to over 250 destinations
• Hybrid working model – up to 3 days remote
• Defined contribution pension (matched up to 5 % or €5,000)
• Death in service benefit (up to 2 × annual salary)
• 20 days annual leave, increasing with tenure
• Option for up to 5 additional unpaid leave days per year
• Cycle‑to‑work scheme and strong career progression