Front Office Assistant

About the role

The Front Office Assistant will be the first point of contact for guests at The Address Collective, ensuring a warm welcome and smooth check‑in and check‑out processes. Working in a professional uniform, you will uphold the hotel’s standards of hygiene, safety and customer service.

Key responsibilities

• Greet guests, register arrivals and departures, and allocate rooms according to hotel procedures.
• Maintain a clean, safe and presentable work environment, including reception floats and work areas.
• Handle reservations, cancellations and no‑shows, and manage the switchboard in a courteous manner.
• Process guest requests such as dinner reservations, porter services, and provide information on hotel facilities.
• Accurately post charges to room bills, monitor management accounts and balance cash at the end of each shift.
• Conduct regular security checks, report maintenance issues and ensure compliance with health, safety and fire regulations.
• Communicate professionally with guests and colleagues, and generate required reports for other departments.

Required profile

• Presentable appearance with adherence to uniform and grooming policies.
• Strong understanding of health, safety and hotel operational procedures.
• Excellent communication skills and a customer‑focused attitude.
• Ability to work promptly according to scheduled shifts and handle cash responsibly.

Required skills