Front Office Receptionist

About the role

Join The Fleet Hotel’s vibrant front office team as a Front Office Receptionist. You will be the first point of contact for guests and visitors, ensuring a warm welcome and smooth daily operations in a historic boutique hotel located in the heart of Dublin.

Key responsibilities

• Greet and welcome visitors, manage check‑in/check‑out procedures.
• Answer, screen, and forward incoming phone calls.
• Maintain a tidy reception area with necessary stationery and materials.
• Receive and sort daily mail and deliveries.
• Control access to the building, monitor the logbook and issue visitor badges.
• Assist with scheduling meetings, appointments and coordinate with other departments.
• Manage office supplies inventory and place orders as needed.
• Perform clerical duties such as filing, photocopying, transcribing and faxing.
• Address basic inquiries from guests and provide accurate information about the hotel.

Required profile

• Minimum 1 year experience as a receptionist in a 4‑star hotel environment.
• Professional demeanor with strong customer‑service orientation.
• Ability to work efficiently in a fast‑paced hospitality setting.

Required skills

• Hotsoft experience (desirable).

What we offer

• Competitive salary and PRSA pension scheme.
• Career progression opportunities across the Windward group.
• Employee Assistance Programme and Digital Wellness Programme.
• Complimentary meals on duty (breakfast, lunch & dinner).
• Discounted stays and dining for friends and family at all Windward hotels.
• Employee rewards and recognition initiatives.