Medical Secretary – 11‑Month Fixed‑Term Contract

About the role

The Medical Secretary will support the hospital suites at UPMC Whitfield Hospital, ensuring smooth patient flow and efficient administrative processes. This 11‑month fixed‑term position involves direct interaction with patients, consultants, and multidisciplinary teams.

Key responsibilities

• Greet and book patients on the day of clinic appointments.
• Manage phone calls and referral letters from GPs, contacting patients about appointment times and fees.
• Request and gather diagnostic information (scans, histology, pathology) from other hospitals as required by consultants.
• Handle cash payments, enter them into the system, and balance daily.
• Process patient billing promptly and keep accounts up to date.
• Prepare and distribute medical reports after consultations to referring GPs and consultants.
• Respond to patient enquiries quickly and maintain efficient filing systems for each consultant.
• Keep practice software (Imeddoc/TPRO) updated and ensure accurate data entry.
• Liaise with the multidisciplinary team to maintain high‑quality patient service.
• Adhere to hospital booking policies and work with referrals and scheduling teams.
• Answer telephone calls courteously, taking messages or routing calls as appropriate.
• Provide training for relief or work‑experience staff as needed.

Required profile

• Willingness to work flexibly across different hospital areas as directed.
• Commitment to the hospital’s quality, safety, and organisational values.
• Ability to participate in audits, quality programmes, and performance indicator development.
• Compliance with uniform policy and provision of documentary evidence of training when requested.

Required skills

• Proficiency with Imeddoc software.
• Proficiency with TPRO software.