Packer & Administrative Assistant (Part‑time)

About the role

We are looking for a reliable, detail‑oriented individual to join Eden Skinstore on a part‑time basis. The role combines hands‑on packing and dispatch duties with administrative support, including handling customer email enquiries.

Key responsibilities

• Pick, pack and prepare customer orders for dispatch, ensuring high‑quality presentation.
• Label, sort and organise outgoing parcels using couriers or postal services.
• Receive and check incoming stock deliveries and keep the packing area tidy.
• Monitor and respond to customer emails promptly and professionally.
• Process returns, exchanges and refunds in line with company policy, with approval from the head of retail.
• Assist customers with order tracking and general inquiries.
• Provide ad‑hoc support to other team members as needed.

Required profile

• Reliable and detail‑oriented.
• Available Monday‑Friday on a part‑time schedule.
• Good written communication skills for professional email handling.
• Ability to perform physical packing tasks and maintain a clean workspace.

Required skills

What we offer

• Part‑time hours with a stable weekly schedule.
• Opportunity to work in a fast‑moving retail environment.
• Experience in both fulfilment operations and customer service.