Senior Cloud Support Engineer – Global Platform

About the role

Our client, a leading financial‑services technology organisation, is looking for a Senior Cloud Support Engineer to join its service‑delivery team. You will be responsible for supporting and maintaining a global, cloud‑based platform that operates 24/7, ensuring high availability, performance and security.

Key responsibilities

• Provide high‑quality technical support to end users, meeting service‑level and customer‑satisfaction targets.
• Deploy, manage and optimise cloud infrastructure on Microsoft Azure (with exposure to AWS) to ensure scalability and security.
• Build and maintain CI/CD pipelines using modern tooling such as Azure DevOps.
• Monitor system performance, availability and capacity, proactively addressing issues and improving resilience.
• Manage system upgrades, patching and configuration changes across production environments.
• Act as an escalation point for complex technical incidents and drive timely resolution.
• Collaborate with cross‑functional teams to deliver reliable, scalable solutions.
• Develop infrastructure as code using Terraform and implement monitoring, logging and observability practices.
• Support incident, problem and change management processes aligned with ITIL frameworks.
• Drive continuous improvement through automation and operational best practices.

Required profile

• Minimum 5 years of experience in cloud infrastructure, technical operations or a similar role.
• Proven experience supporting highly available, 24/7 cloud environments.
• Strong hands‑on experience with Microsoft Azure and exposure to AWS.
• Experience with cloud‑native architectures, distributed systems and customer‑facing support.
• Excellent troubleshooting skills across infrastructure and application layers.
• Familiarity with monitoring and alerting tools in cloud environments.
• Experience with CI/CD pipelines and deployment tooling such as Azure DevOps.
• Knowledge of identity and access management principles, including role‑based access controls.
• Ability to manage incidents effectively under pressure.

Required skills

• Microsoft Azure
• AWS (exposure)
• Terraform
• Azure DevOps
• CI/CD pipeline tooling
• Monitoring and alerting tools
• Infrastructure as Code
• Identity & Access Management (RBAC)
• ITIL incident/problem/change management

What we offer

• Competitive salary and benefits package.
• Opportunity to work within a global, technology‑driven environment.
• Exposure to modern cloud‑native technologies and large‑scale platforms.
• Collaborative and supportive team culture.