Client Success Manager (Remote)

About the role

We are looking for a Client Success Manager to join our award-winning Amazon agency. In this high-ownership role you will act as the trusted advisor for our clients, guiding them from onboarding through growth while ensuring measurable results.

Key responsibilities

• Lead onboarding for new clients and continuously improve the process.
• Build and maintain long-term client relationships that drive trust and loyalty.
• Serve as the main point of contact for client needs, requests, and escalations.
• Develop tailored client success strategies based on business goals and data insights.
• Analyze customer data to maximize value, minimize churn, and uncover growth opportunities.
• Advocate for client needs in internal product and service discussions.
• Communicate agreements and requirements across departments for flawless execution.
• Mediate between clients and internal teams to align priorities.
• Continuously evaluate and improve communication processes, tutorials, and success programs.

Required profile

• 3+ years of experience in client success management, preferably within an agency.
• Bachelor’s degree in Business, Marketing, or a related field.
• Proven ability to manage a portfolio of 20-40 clients.
• Fluent English (written and spoken, advanced level).

Required skills

What we offer

• Salary $3,000-$4,000 per month.
• 100 % remote work year-round.
• 25 PTO days per year plus 9 paid national holidays.
• Professional development opportunities.
• Chance to grow with a fast-scaling, award-winning company.