Customer Care Representative (Italian/French)

About the role

We are looking for a motivated Customer Care Representative who is fluent in Italian or French to join our onsite team in Shannon, Co Clare. The role combines order management, inside‑sales administration and pre‑ and post‑sales support, acting as a primary point of contact for customers, distributors and internal teams.

Key responsibilities

• Provide phone, email and web‑based support covering order status, lead times, shipment tracking and return authorisations.
• Manage allocated customer accounts and regional support responsibilities.
• Resolve invoicing and account‑related queries.
• Collaborate with Sales, Logistics, Finance, Engineering and Technical Support to address customer issues and improve processes.
• Coordinate with Supply Chain and Engineering to meet delivery requirements.
• Assist with returns, repairs, restocking and service coordination.
• Accurately process and maintain sales orders, invoices, agreements and registrations.
• Participate in continuous‑improvement initiatives.

Required profile

• Previous experience in a customer service or similar support role (advantageous).
• Direct experience dealing with customers is essential.
• Fluent in Italian and English, both written and spoken; additional European languages are a plus.
• Basic technical understanding and ability to work under pressure in a fast‑paced environment.

Required skills

• Proficiency with Microsoft Office applications.