Information Technology Support Engineer

About the role

Our Dublin‑based client is seeking an experienced IT Support Engineer to join the team during a critical go‑live phase. The role will involve delivering both on‑site and remote support, ensuring a smooth rollout of new services and maintaining stable IT operations as the business scales.

Key responsibilities

• Provide on‑site and remote technical support throughout the go‑live period.
• Monitor, maintain and troubleshoot Windows environments, including Active Directory and Azure AD.
• Manage device provisioning, patching and software deployment using SCCM, Intune and Windows Autopatch.
• Act as the primary point of contact for incidents and service requests, ensuring rapid resolution with minimal impact.
• Maintain up‑to‑date documentation of systems, configurations and incident resolutions.
• Collaborate with internal teams and external vendors to resolve technical issues.
• Support business continuity and disaster‑recovery processes.
• Automate routine tasks through PowerShell scripting.

Required profile

• Minimum 5 years of experience in IT support or operations.
• Degree or diploma in IT, Computer Science or a related field.
• Strong communication skills to interact with both technical and non‑technical stakeholders.
• Microsoft certifications are a plus.

Required skills

• Microsoft Windows operating system.
• Active Directory and Azure AD.
• SCCM and Intune for endpoint management.
• Windows Autopatch.
• PowerShell scripting.