Operations Assistant – Development & Alumni Relations

About the role

The Department of Development, Alumni Relations, Fellows & Members is seeking a proactive Operations Assistant to support the Director and the wider team. This full‑time, permanent position is based at 118 St Stephens Green, Dublin 2 and offers the chance to work in a fast‑paced environment with global reach.

Key responsibilities

• Provide comprehensive administrative support to the Director, including diary management, meeting coordination and travel arrangements.
• Handle all correspondence (email, telephone, postal) and log interactions in the CRM system (Microsoft Dynamics).
• Prepare high‑quality documents such as memorandums, reports, spreadsheets and briefing notes; take minutes at meetings.
• Maintain filing systems, manage office supplies and ensure proper archiving and security of documents.
• Assist with finance processes, including invoice processing and payment coordination.
• Support the planning and logistics of donor cultivation events and other stakeholder engagements.
• Serve as the main point of contact for internal and external enquiries, delivering timely and professional responses.
• Collaborate closely with senior management and other departments to ensure seamless operations.

Required profile

• Excellent verbal and written communication with strong relationship‑building abilities.
• High attention to detail, confidentiality and the ability to multitask under tight deadlines.
• Proactive, self‑motivated and adaptable to changing priorities.
• Experience in diary management and stakeholder coordination.

Required skills

• Proficiency with Microsoft Dynamics CRM.
• Advanced knowledge of the Microsoft Office suite (Word, Excel, PowerPoint, Outlook).