Receptionist – Customer Support

About the role

Join ALS as a Receptionist and become the first point of contact for our customers. You will support the front‑office operations of a global scientific testing company, handling calls, documents and sample logistics while delivering excellent service.

Key responsibilities

• Answer incoming customer phone calls and route them to the appropriate department.
• Respond to customer queries, provide support, and issue certificates, invoices and other documents on request.
• Assist customers with sample submission, testing inquiries and payment processing, including issuing receipts and releasing testing certificates.
• Dispatch and receive testing kits, consumables and courier shipments; accept samples into the depot.
• Track submissions against payment history and maintain accurate records.
• Perform general reception duties and ad‑hoc tasks as required.

Required profile

• Professional phone manner and strong customer service orientation.
• Excellent organisational abilities and attention to detail.
• Ability to work under pressure in a fast‑paced team environment.
• Full driver’s licence and willingness to learn.
• Interest or background in science is a plus, but not mandatory.

Required skills

• Proficient use of Microsoft Excel.
• Proficient use of Microsoft Word.
• Proficient use of Microsoft Outlook.

What we offer

• Opportunities for skill development and career progression within a diverse, inclusive global team.
• Supportive work environment that values safety, flexibility and positive impact.