Saturday Receptionist – Customer Service

About the role

Mercedes‑Benz Cork is seeking a friendly and professional Saturday Receptionist to be the first point of contact for customers visiting or calling the showroom. Working on Saturdays, you will help create a welcoming environment and ensure a smooth customer experience.

Key responsibilities

• Answer telephone calls and greet visitors in the showroom.
• Provide refreshments and direct customers to the appropriate specialist.
• Record showroom traffic and incoming calls using the CRM system.
• Capture and update customer details in the database.
• Maintain a tidy, well‑presented reception area.
• Perform general administrative tasks such as filing and processing change‑of‑ownership paperwork.
• Assist with various ad‑hoc duties as required.

Required profile

• Strong background in customer service with an outgoing personality.
• Excellent communication and interpersonal skills, both in person and on the phone.
• Ability to anticipate and meet customer needs while maintaining a positive, can‑do attitude.
• Self‑motivated, able to multitask, meet deadlines and work independently.
• Well‑presented and professional appearance.
• Previous experience in the motor industry is desirable but not essential.

Required skills

What we offer

• Opportunity to work for Ireland’s only dedicated Mercedes‑Benz dealership.
• Friendly, supportive team environment.
• Flexible Saturday hours with potential for additional shifts.