Senior Analyst, Strategy & Operations

About the role

GoFundMe is looking for a Senior Analyst to join the Strategy & Operations team within Trust & Safety in Dublin. You will act as a strategic analytics partner to leadership, turning business priorities into measurable frameworks and driving data‑backed decisions that protect platform integrity and user trust.

Key responsibilities

• Serve as a strategic thought partner to Trust & Safety leadership, translating priorities into KPI architecture and performance strategies.
• Build and maintain custom dashboards in Zendesk Explore to monitor ticket volumes, resolution rates, SLA compliance, and enforcement trends.
• Optimize Zendesk workflows, automations, triggers, and macros to improve operational efficiency and integrate data into broader analytics pipelines.
• Lead forecasting, capacity modeling, and multi‑scenario planning to guide investment decisions and organizational design.
• Conduct deep‑dive analyses of emerging risk trends, enforcement effectiveness, and systemic platform vulnerabilities.
• Design scalable, data‑backed solutions to address structural inefficiencies and reduce risk exposure.
• Create executive‑ready dashboards, reporting frameworks, and performance narratives for senior leadership.
• Partner with Product, Engineering, Policy, Legal, and Operations to influence roadmap decisions through quantitative insights.
• Support annual and long‑range planning with rigorous business cases, investment modeling, and strategic recommendations.
• Elevate analytics maturity by establishing best practices, improving data governance, and mentoring junior analysts.

Required profile

• 3–7 years of experience in strategy, business analytics, or operations within a technology‑focused environment.
• Strong analytical mindset with the ability to translate complex data into clear business insights.
• Proven ability to work cross‑functionally and influence senior stakeholders.
• Excellent communication skills, both written and verbal.

Required skills

• Zendesk
• Zendesk Explore