Senior Technical Support Specialist

About the role

Our client is seeking a Senior Technical Support Specialist to join a high‑performing global technology support function. The role is ideal for a professional who thrives in a fast‑paced enterprise environment, takes ownership of complex issues, and delivers customer‑focused support across modern workplace technologies.

Key responsibilities

• Provide senior‑level technical support for workplace technologies, user devices, collaboration tools, and cloud services.
• Troubleshoot advanced issues in Microsoft 365, endpoint management, identity platforms, and access permissions.
• Deliver both onsite and remote assistance to users across local and international offices.
• Support and maintain collaboration platforms, hybrid meeting technologies, and productivity tools.
• Manage incidents, requests, and problem resolution within an ITSM/ITIL framework.
• Assist with onboarding/off‑boarding, device deployment, user access management, and hardware provisioning.
• Work closely with infrastructure and cyber‑security teams to uphold secure endpoint standards.
• Coordinate escalations with third‑party vendors and maintain clear technical documentation.
• Contribute to service‑improvement initiatives, automation projects, and mentor junior team members.

Required profile

• Extensive experience in senior IT support or service‑desk roles within enterprise environments.
• Proven track record supporting Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive, Office).
• Hands‑on experience with Entra ID/Azure AD, Active Directory, Intune, and endpoint management.
• Solid understanding of Windows environments, networking fundamentals, and end‑user computing.
• Familiarity with ITIL processes and ITSM platforms such as ServiceNow.
• Strong troubleshooting abilities and effective stakeholder communication.

Required skills

• Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Office)
• Entra ID / Azure AD
• Active Directory
• Intune and endpoint management
• Identity and access management
• Windows desktop and laptop support
• Networking fundamentals
• Collaboration and hybrid meeting technologies
• ITIL framework
• ITSM platforms (e.g., ServiceNow)