Front of House Specialist

About the role

JLL, a global real estate and investment management firm, is hiring a Front of House Specialist in Dublin. The role reports to the Lead Receptionist and manages the front desk while supporting facilities services, with a high level of security awareness and knowledge of emergency evacuation and health and safety procedures.

Key responsibilities

• Deliver superior customer service and greet visitors warmly and professionally
• Answer the main incoming phone line and direct calls internally where possible
• Handle courier, post and logistics requirements
• Prepare meeting rooms and manage access and badges as required
• Keep premises neat, carry out site walks and escalate issues, and provide first-contact service to clients and employees
• Manage daily correspondence by email or ticketing system and support regular reporting packages
• Track metrics on appointed systems, assist in implementing industry best practice and support the quality management programme
• Conduct site inspections, keep records up to date and follow escalation and incident reporting procedures
• Help with client and internal reporting and support the Facilities Coordinator and Facilities Manager

Required profile

• Reception, concierge or front-desk experience, preferably in a large commercial organisation
• Fluent English and excellent written and verbal communication
• People-focused, customer-oriented, with cultural awareness and sensitivity
• Professional appearance and manner

Required skills

• Microsoft Office (Word, Excel, Outlook)
• Good time management and attention to detail
• Ability to multi-task and handle shifting priorities