Accommodation Assistant – Hotel Housekeeping

About the role

The Accommodation Assistant ensures that guest rooms, public areas and linen meet the hotel's 4‑star standards of cleanliness, hygiene and presentation. Working closely with the housekeeping team, you will maintain a welcoming environment for all guests while supporting operational efficiency.

Key responsibilities

• Clean assigned rooms, bathrooms, corridors and public areas using approved chemicals and equipment.
• Replenish bathroom and bedroom supplies to the required standards.
• Change bed linen and towels according to the hotel schedule.
• Maintain tidy, stocked accommodation trolleys, caddies and storage presses.
• Pass any guest property left behind to the Accommodation Manager.
• Report maintenance issues promptly to the supervisor/manager.
• Communicate room status, VIP moves and special needs to the supervisor.
• Handle guest complaints courteously and forward them to management.
• Adhere to fire, security, health and safety procedures at all times.

Required profile

• Punctual and reliable attendance.
• Strong eye for detail and cleanliness.
• Organised approach to tasks and inventory.
• Professional appearance in line with grooming policy.

Required skills

What we offer

• Opportunity to work in a dynamic hotel environment.
• Training and development programs to improve standards.
• Team‑oriented culture with clear career pathways.